Buyer returned damaged item ebay.
Recently I had a buyer buy a brand new, sealed, item.
Buyer returned damaged item ebay. Ebay sided with the buyer.
Buyer returned damaged item ebay The only time you get a pro-rated final value fee refund is if Ask the buyer to please provide photos of the damage. I've had to deal with this a number of times, and if you complete the return and then keep bothering eBay saying your buyer scammed you and returned a defective item, they'll eventually give you your money back. As I am new to this return issue. 2 min We would like to show you a description here but the site won’t allow us. Anytime you use an eBay return shipping label, returns are shipped by either Ground Advantage or Priority Mail, depending on the item's cost, package weight, and delivery time. This applies when the loss in value is due to handling of the goods which was not necessary for checking the condition, properties, or mode of operation. You can deduct up to 50% from the refund to recover the lost value of the item; A buyer returned an item damaged, what should I do? If you qualify to deduct an amount from the buyer's refund, you can deduct up to 50% from the refund for the loss in value of the item. Check the seller's return policy in the listing to see who is responsible for return postage costs. So I continued further into the page and the only option Accept your return request and offer a full refund – You'll return the item and the seller will then issue a full refund. They opened it, damaged it and filed an Item Not As Described refund claim. The buyer returned the item used or damaged. Unfortunately the item is pretty poor condition. Don’t just have the buyer open a return and then wait and see what happens-what happens is that the system closes the case against YOU. I asked for photo and video, and it shows it has the issue described. which doesn't need to be a full refund if the item was returned damaged or • A buyer returns an item after it was opened, used, damaged or missing parts • A buyer retracted their bid or didn’t pay • A buyer changed their order, requested a discount or something extra • A buyer asked to take the sale off eBay • A buyer sent threatening or abusive messaging Events outside your control where: The condition of the returned item is important, so repack it carefully. ; Select your reason for the return and enter a comment about why you're returning it. Long story short, tell the buyer to open a return for "arrived damaged. You must respond to the buyers return request within 3 business days by accepting the return or offering another reasonable solution. If you accept it and tell ebay this is not my item, the buyer broke it, then ebay will just say the buyer disputed it, you saw the dispute, you admitted fault by accepting a return. I issued them a If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund them or replace the item. When I gave them a refund, it was clear that they were to return the item. Make the buyer return the item before you issue a refund. You should have before and after photos to prove the buyer damaged The buyer returned the item used or damaged. Factory seal must not be broken/opened; Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of eBay buyer returned item broken and missing parts eBay Anybody know if eBay Has EVER favored with a seller when it’s so clear the returned item is broken, damaged, missing parts? Either the buyer is a scammer or the delivery service opened up the package and deliberately tampered with the items. You can keep up to 50% from the refund to recover the lost value of The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. Debt & Money So I bought a headphone HD6XX for £190 from ebay. Items returned by a buyer after inspection through eBay Authenticity Guarantee - opens in new window or tab will be sent back to the buyer and a refund will not be issued if the item is returned in a eBay can't admit the buyer sent a different item just as much as you can't prove the buyer didn't send the wrong item. No buying-related questions. When buyers do not follow these standards we take action on our Find the item in your Purchases - opens in new window or tab. It lead me to a page where I described the damage and it told me to reduce the amount. always send a refund once the damaged item has been proven. Also ebay has refunded the money to the buyer and is now asking me to reimburse the money to them. In the event that an item is not returned to the seller in the same condition, the seller might deduct the amount of loss from the buyer's refund. Covered: The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, I’m pretty sure the FAQ of all of eBay’s authentication programs would have similar wordings that 1) authenticator’s role is to ensure that buyer receives authentic and as described products, and 2) when seller doesn’t accept returns, authenticated sales are final. They need to send it back to you to get any kind of refund. In this situation ebay requests the item be returned in the same condition it was received. If your Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. Learn more about seller protections. I recently dealt with a similar situation where a buyer returned an item saying it didn't work properly, when I got the item back I tested and it worked perfectly fine (buyer opened the return on day 29 of the 30 day ebay return window). . " If they do that and they send you the exact Xbox in the condition it was shipped, then you can file with eBay to get your shipping cost reimbursed and report the buyer. I am not a store, I simply sell extra consoles EBay buyer returning broken item . Of course they would as they don't care about sellers. And it'll help in your insurance case. So if the buyer opens one, you'll have to approve it and they'll be provided with a prepaid shipping label that you will be charged for, and then once they return the item, you'll have to refund them. eBay Expands Seller Protection for Damaged Returns: by: Snapped : Wed Jun 1 22:14:27 2022: So - they go from a written policy that requires an item “to be returned in the same condition when received” in order to be eligible for ANY refund (not that such was actually enforced), to an ‘expansion of protection’ that awards the buyer a 50% refund for being Find the item in your Purchases - opens in new window or tab. If the returned item is opened, used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might deduct from Find the item in your Purchases - opens in new window or tab. I saw the “report a problem” button and I clicked it. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the Find the item in your Purchases - opens in new window or tab. I am not a store, I simply sell extra consoles I sold a item on ebay and sent it to the buyer, the buyer then claimed they received a completely different item and opened a return. Offer that first. Learn more about seller protections . I’ve packed it nicely in bubble wrap and posted it. So I disputed the return, buyer returned a different item. I've listed the item as no return, but according to eBay policy, I'll have to accept the return if it's defective even I listed as no return otherwise buyer will get a full refund and It's eBay's way of tricking you. Then you need call eBay and point out it’s a GSP translation. Why does eBay have this policy? If the returned item is used, damaged, missing any parts, or is damaged in transit because it wasn't packaged correctly when the buyer sent . Further, the option to deduct won't be there unless you pick an appropriate complaint (buyer used item, buyer opened item, buyer damaged item, buyer return item with missing pieces). 2 min The buyer returned the item used or damaged. If you get the item back, then you can try to appeal it with eBay but know that eBay is very hard nowadays to give sellers money back. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. I called ebay and spoke to some girl with a thick Indian accent and she looked at the pictures I provided, but said there is nothing she could do. If the item didn't fit something that your listing claimed it would have fit then that's on you. in some Tell the buyer you are filing a claim with FedEX, fedex will go to his house and inspect the item and package and determine if it was broken in shipping or not. Ebay assumes they're accurate. Ebay call center in INDIA looked at my pictures and agreed that the item was different but told theres nothing they can do, its the cost of doing business online. I received a the outer box I used and inside was a empty box filled with polystyrene peanuts. The buyer messaged me before I shipped it saying how excited he If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. I tested thoroughly before shipping it, and packaged it very very well. A buyer returned an item damaged, what should I do? If you qualify to deduct an amount from the buyer's If the buyer damaged it and I accept a return, the part that is most likely damaged will cost $100+ minimum. the item arrives damaged, the buyer provides proof, you send a refund. Items that are returned after inspection through eBay Authenticity On behalf of sellers, thanks for the justice boner. You can't deduct for no reason. That brings the seller to a page which asks ebay to step in You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived. It arrived brand new. The buyer became agitated and unpleasant and returned the item, taking the longest time to do so allowed. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. About returns. Reply reply Ebay Return Item Damaged! Happy_bunny Posts: 442 Forumite. So I continued further into the page and the only option In the event that an item is returned used or damaged, the seller might deduct the amount of loss from the buyer's refund. A buyer returned an item damaged, what should I do? If you qualify to deduct an amount from the buyer's refund, you can deduct up to 50% from the refund for the loss in value of the item. Its still a scam but it didn't cost me anything, but now the buyer has a working PlayStation for free. eBay then stepped in to investigate and issued a full refund. This buyer is an iPhone trader on eBay and has access to many phones As the title says, an item I sold was returned to me after got an email saying ebay closed the case. If you would like I can offer one of two solutions: I can either return this item to you as a courtesy. If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. Ebay does nothing to the scam buyers, I really thing I'm going to find a different side hustle. This will help you in eBay case. If your buyer has requested a return or let you know about an issue with My ebay buyer returned the item with damaged condition. Most buyers don’t return the item if you tell them that they must return it for a refund. I was facing the loss of another insurance, plus shipping That would be 3 shipping losses and 2 insurance purchases. " Then contact eBay for business on Facebook, saying the item was damaged in transit after it left the GSP shipping center. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. He opened a case, sent the item back. Please see the eBay Money Back Guarantee policy for more information. Condition of returns policy overview. When buyers do not follow these standards we take action on our You refunded the buyer outside of eBay (using PayPal to send money, for instance) eBay stepped in to help with a return or item not received request, and the case was closed with a full or partial refund to the buyer; You deducted a portion from the buyer's refund because they returned the item used or damaged (only applies to eligible sellers) If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. I'd then proceed depending on whether the buyer provides photos. Who pays the cost of return shipping will depend on why you’re returning it, and the seller’s return policy. I'd say I'm at least 90% successful. If that's not the case you are fine. He sent me my phone back but I strongly suspect he's changed the battery for a damaged one, showing 77%. I told ebay and they made me sign a declaration which I did. Buyers please visit r/ebay. Of course, they may leave negative Feedback but, if you've followed procedure ( accepted return and refunded ) then you can ask for it to be removed ( or just use the right of reply ). A buyer returned an item damaged, what should I do? If you qualify to deduct an amount from the buyer's refund, you can deduct up to 50% from the refund for the loss in value of the item. I have photo proof that the item returned is completely different, color with even a slightly different design pattern. Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. I gave an 80% partial refund and obviously the buyer kicked off. EBay buyer returning broken item . " They mentioned that it was not damaged during shipping, as the cardboard box that Why would ebay cover a loss on an item the buyer said didn't work and packed improperly when they returned it. The item must be returned in the same condition it was sent out in in order to receive a full refund. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any If eBay finds a buyer's behavior is abusive, we will take action on the buyer and remove negative and neutral feedback and defects, including opened cases in service metrics. There are several ways you can send an item back to the seller. You can also report people abusing returns and often get a I refused as I knew my phone had 82% battery life, as advertised. Find the item in your Purchases - opens in new window or tab. Covered: The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, Probably a scammer. I've recorded video from the moment I received the package The buyer returned the item damaged but I had already withdrawn the money from paypal. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll Usually pictures sent to Ebay of the condition of the item you receive and the customer’s messages is all that you need to not refund the buyer and to even stop a return from happening as long as you don’t offer a return policy. In this case I can pay to ship this back to The buyer returned the item used or damaged. Just reiterating; once a GSP item has made it to eBay’s hub prior to any international movement, it is no longer the responsibility of the seller All you have to do is have the buyer file a return request for a damaged item. In order to make eBay a fair place to sell, we hold our buyers to certain standards. A buyer returned a different item than the one I sold. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any You can shop for most things on eBay without However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Covered: The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, IF the Buyer doesn't return there's a CHANCE eBay will issue a refund without requiring them to return ( this sometimes happens with damaged items especially if not safe to post ). 6 min article; Ask eBay to step in and help for sellers. *Read the FAQ and the rules before posting. If the returned item is used, damaged, missing It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. After 6 hours she opens a case item arrived damaged and she sent me a message asking for a refund. Contacted ebay. What happens if you have an eBay item returned damaged? Are you out the money? Returns are going to happen, but you should get the exact item you shipped out! If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to I believe the buyer deliberately damaged the battery terminal to create the defect so he/she can return the item. A buyer returned an item damaged, what should I do? If you qualify to deduct an amount from the buyer's refund, you can deduct up to 50% from the refund for the loss in They need to send it back to you to get any kind of refund. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Send the buyer pictures of it arriving broken, tell them they need to file an insurance claim. Ebay reps can also look through the buyers accounts to see if the buyer does a lot of similar returns as well. How Once they ask ebay to step in and decide, Ebay then gives the buyer your address to return the item to without your consent, and once the tracking shows delivered to you, ebay takes the money from you and gives to them. Then, I sold it for 210 getting 180 from ebay and they took the rest as commission/ebay fee. If you return the item used, damaged or missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. 13 min article; Return shipping for buyers. It was completely different. Ebay sided with the buyer. I've got a buyer right now, almost at 180 days, deciding to say someone totally stole their credit card with their name on it and buy jewelry in their size and send it to their house, so they personally can thank me over messages and leave feedback. 20 August 2018 at 5:57PM in Ebay, auctions, car boot sales, post & parcels. Your argument holds no substance in front of the fact that there is no way to prove that you didn't pack the wrong item yourself. Hence the buyer is now not interested as ebay have given him a full refund and I am left being due ebay £2k for a machine the buyer has ruined its unbelievable. An item is returned after it was used or damaged by the buyer. You’ll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. You can choose whether to accept returns if a buyer changes their mind about a purchase. The buyer messaged me before I shipped it saying how excited he was because his 8mm tapes don't play on any of his camcorders, so he hopes this player will work. I begrudgingly issued a refund. Message the buyer with the wording from ebay's policies: Hi, i received the return package today. If it was a usps flat rate envelope it has $50 insurance. If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund them or replace the item. Reply reply You can't manually refund the buyer while eBay is reviewing the decision. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any Unfortunately no. Ebay makes no determination as to the validity of item is not as described return requests. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement. A week+ has passed, and I have not received the item back. When buyers do not follow these standards we take action on our eBay buyer returned item broken and missing parts eBay Anybody know if eBay Has EVER favored with a seller when it’s so clear the returned item is broken, damaged, missing parts? Either the buyer is a scammer or the delivery service opened up the package and deliberately tampered with the items. I have had someone try and return an item because "it wasn't as described" even though it was. If you're a top rated seller, you can deduct up to 50% for use/damage/missing parts and eBay protects you from negative feedback. They will refund the buyer and close the return. I’ve recently sold an authentic designer bag and it have no damage on it. I feel it wasn't, so I deducted 20% from the refund. You can ask us to step in and help. Just as I thought, the buyer returned the item broken. Hopefully you’ll A buyer returned an item damaged, what should I do? If you qualify to deduct an amount from the buyer's refund, you can deduct up to 50% from the refund for the loss in value of the item. "Ill refund you once I receive the exact item I sent you. Bought an eBay label. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any Returns are allowed on eBay even If you have it set to no returns when the item isn't as described. You should have before and after photos to prove the buyer damaged • A buyer asked to take the sale off eBay • A buyer sent threatening or abusive messaging Events outside your control where: • You receive a late shipment for an item that arrived for protections on items returned opened, used or damaged when you offer free returns. *New visitors please use the 'weekly open' thread or your post will be deleted. In the event that an item is returned used or damaged, the seller might deduct the amount of loss from the buyer's If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Now, the buyer received the item and is asking for a full refund and a return saying it " Doesn't match description or photos " and the box is "damaged. In my experience that is only if the report reason is that the buyer returned a different item. Ebay refunded the buyer from seller protection. Getting your money If you dont accept returns, the option to deduct shouldnt be there. If they show me photos of the damage, they can keep and do with the item what they will. I took pictures. What a douchebag. Recently I had a buyer buy a brand new, sealed, item. For more information, see our Condition of returned items policy. Covered: The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use; Otherwise, some there's two basic scenarios. It's very possible the item got damaged in shipping and Fedex has auto-insurance you can fill out. I felt like Just as I thought, the buyer returned the item broken. eBay Good morning, I sold an expensive 8mm tape player on eBay. In the event that an item is returned used or damaged, the seller might deduct the amount of loss from the buyer's refund. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Make sure in your claim that you say the dispute was between the buyer and EBay, and you can’t appeal directly with the buyers bank because of this, and the buyer deliberately waited to bypass EBay’s return policy, to commit Returned a completely different PS3 model. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the If eBay steps in to help with a return or item not received request: You'll no longer be able to deduct an amount from the buyer's refund when an item is returned used or damaged by the buyer; If we determine that you're responsible for refunding the buyer, we won't remove negative and neutral feedback and it will count as a "case closed I had a buyer last week return a different item. I offer to pay for the repairs but the buyer says he would like a return instead, which I agree to. I accepted the return. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any Damaged item returned I am a private seller just wanting to get rid of my bag collections. ; Select Return this item from the menu on the right. Like it not, buyers can always return under eBay's 30 day guarantee. The buyer accused me for the fake bag and requested a return via eBay. 2 min You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. I could not figure a way to purchase a label, and insurance, plus guarantee he accepted it before the time limit. When the buyer receives the item there was cosmetic damage due to it getting tossed around in shipping. Ebay told him he could have damaged it cleaning it and sided with me. It was used and worked completely fine. rzttecpvptcpjicowvszpgtygqainsfllqdywcjesgvxayieozoj